• Empowering the mobile enterprise
• Making wireless mobility a reality
• Redefining work through boundary-less communications
• Converging technologies = emerging opportunities
• Enhanced business communications, cost savings and
  productivity improvement

• Using mobility as a competitive advantage
• Building a watertight business case
• Improving corporate profitability
• Achieving better customer relationships

What can mobile solutions do for your business? Which
solutions align with your strategic goals? Which initiatives will
deliver the greatest return on investment? What benchmarks
do you already measure?

• Defining standards and architecture
• Piloting Solutions
• Implementation and rollout
• On-going management and agility

• Requirements
• Calculating ROI
• Business benefits
• Applications and uses
• Device independence
• Security issues
• Network management

This panel session focuses on effectively choosing and
deploying mobile and wireless technologies now. It will
demonstrate how using mobile and wireless technologies can
deliver productive and secure results that will provide your
company with a competitive advantage.

• Implementing the technology and start up costs
• Maintaining reasonable expectations of benefits and limitations
• Integrating wireless into your existing infrastructure
• Using the technology to achieve optimum service delivery

• Incorporating wireless infrastructure to manage the world’s
  largest express transportation company
• Using FedEx’s Digitally Assisted Dispatch System to relay real
  time information regarding parcel deliveries
• Cutting confusion and mistakes by eliminating radio voice
  messaging and turning to two-way text
• Locating vehicles and transmitting data for strategic dispatch

An increasingly important characteristic of an On Demand operating environment is the ability to extend the reach of business processes to a wide range of devices, modes of interactions, and connections. In this session you will see how IBM’s Pervasive computing is about connecting enterprise and transactional business systems to the wide variety of new devices thereby increasing the responsiveness of mobile workforces and overall operational effectiveness of an organisation, also discussed will be some real world customer scenarios of how Pervasive Computing in a Wireless World is a reality. 

• Enhancing enterprise communication
• Streamlining employee and customer communications
• How will our employees profit? How will the business profit?
• Adapting the technology to meet the enterprise need
• Technical and security issues to consider

• Overcoming resistance and recognising ambivalence
• How discussion, disagreement and experimentation
  consistently lead to more successful change
• Protecting existing infrastructure investments while adapting to business driven change
• Making your employees comfortable and willing to embrace technology changes

Supporting a mobile workforce can require deploying a wide range
of solutions and hardware. In this session you’ll learn how to
choose the right solution and manage the right tools for the job.

• Knowing what to mobilise and when
• Evaluating devices and operating systems, functionality vs.
  ease of use
• Selecting a task based vs. application based approach
• Understanding how much flexibility and functionality is needed
• Managing upgrades, risk and security

• The Wireless Enterprise defined
• Challenges facing the Australian enterprise user
• The Wireless technology conundrum
• How Australia can do it better

• Creating the “real time” enterprise
• Speeding the flow of information and customer response
• Seamless services, and advanced mobility applications
• New access technologies complementing not substituting 3G

A growing number of businesses are deploying mobile technologies in their workforces. As enterprise applications grow to replace telephony as the primary form of business mobility, a number of enterprise requirements have emerged. Consumer-oriented devices and services are proving insufficient for business applications, and it has become clear that enterprise-class mobile devices, software and services are necessary to ensure successful deployments of enterprise mobility. In his presentation, Mr. Taylor will discuss enterprise-class requirements and the ways in which enterprises are addressing business challenges today.

• Making services easier and more accessible to your
  customers any time of the day
• A 24 hour service system without direct internet access
• Overcoming obstacles of implementing new services

• Keeping staff and commuters updated on train delays via SMS
• Providing immediate access to scheduling data
• Measuring the success of a new service
• The importance of partnerships

• Navigating between devices, networks and web services
• How this makes mobile workers more productive
• Achieving significant cost savings
• Better customer interactions

• Delivering superior customer service delivery and reporting
• Improving staff productivity and reducing costs
• Broader organisational benefits
• Immediate ROI and future development

• A customer centric process using wireless mobility
• Enhancing your service with mobile CRM
• Eliminating double entries and inaccurate data collected from the field
• Improving productivity and reducing service time

• Improving productivity, efficiency and service
• Strategies for implementing and managing a mobile workforce
• Saving time through real time data availability
• Fostering collaboration between inventory, field services,
  human resources, policy and billing for service delivery

• Using real time information sharing to cut the paper trail
  Integrating mobile devices to reduce travel time and increase speed of service
• Creating and managing a larger number of work records and collecting data in real time

• How important is security in the business case?
• Making data security a priority among your mobile workforce
• What security solutions are out there?
• Balancing the level of security with the implementation costs
• What’s the real danger of corporate theft with mobile devices?

• Making sense of the technology dynamic
• What is the best entry-level strategy?
• Choosing your partners and key suppliers
• Key presenters will address your specific questions on
  implementation